Jellycat prioritizes building meaningful relationships with its customers, treating every interaction as an opportunity to provide guidance, support, and reassurance. The company views customer care as more than simply answering questions—it’s about making each individual feel heard, valued, and confident. Whether someone is exploring Jellycat for the first time, seeking information about products, or managing an existing order, the customer service team is dedicated to delivering a positive, helpful experience. By fostering open, respectful communication, Jellycat strengthens trust and cultivates long-term relationships with people around the world.
For those who prefer direct interaction, phone support offers an accessible and efficient way to receive assistance. Speaking with a team member allows customers to explain their concerns fully and receive immediate guidance. Representatives are trained to handle a broad range of enquiries, including product details, materials, availability, shipping, order status, and returns. Every conversation is approached with patience and care, ensuring customers feel at ease and confident in the information they receive. The focus is on keeping the process straightforward, clear, and stress-free, regardless of the complexity of the request.
Email support provides an alternative channel for customers who prefer written communication or need to provide detailed information. By submitting an email, individuals can describe their enquiry thoroughly and attach relevant documents if needed. Each message is reviewed carefully, with responses delivered in a clear, practical, and accurate manner. Emails are monitored regularly to ensure timely replies, keeping customers informed throughout the process.
Jellycat understands that every enquiry is unique. Some come from new customers learning about the brand’s values, design philosophy, or production methods, while others are from returning customers seeking assistance with orders, returns, or other issues. Regardless of the nature of the enquiry, the approach remains consistent: listen attentively, communicate clearly, and provide guidance tailored to the individual. This ensures that every customer receives thoughtful attention, respect, and care.
During high-demand periods, such as holidays or product launches, enquiry volumes may rise, occasionally affecting response times. Even then, Jellycat remains committed to offering timely and reliable support without compromising quality. The company continually assesses and improves its service processes to maintain efficiency, even during peak periods.
Customer feedback is highly valued, with suggestions, comments, and shared experiences helping Jellycat refine its services and better understand the needs of its community. Listening to customers is essential for sustaining high standards and guiding ongoing improvements.
Reaching Jellycat’s customer service team is straightforward. Customers can call 866-445-3559 for phone support or email customerservice@jellycat.com for written enquiries. Every message is handled with care, reflecting the company’s dedication to providing a supportive, trustworthy, and engaging service experience. Jellycat remains focused on fostering confidence, offering thoughtful assistance, and ensuring that every interaction contributes to a positive and memorable customer journey.